GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following is not a TQM essential component?
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Ivolving employees
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Focusing on the customer
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Quality management
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Management decisions
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Explanation:
Detailed explanation-1: -It has four main components: quality planning, quality assurance, quality control and quality improvement.
Detailed explanation-2: -The key features of TQM are full employee engagement and participation, continual improvement and extensive use of knowledge, information and data.
Detailed explanation-3: -Customer-driven quality. Employee non-participation. Top management leadership and commitment. Actions based on facts.
There is 1 question to complete.