GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Customers own the business.
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Employees would not have jobs if there were no customers.
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Customers pay employees’ bonuses.
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Employees might work for the customers in the future.
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Detailed explanation-1: -Why should employees act as if customers are their employers? Employees would not have jobs if there were no customers. (Without customers, there would be no need for employees).
Detailed explanation-2: -Why Is Customer Service So Important? Customer service is important because it inspires customer loyalty and makes employees’ jobs easier. This, in turn, helps businesses grow. By providing great customer service, organizations can recover customer acquisition costs, retain talent, and foster brand loyalty.
Detailed explanation-3: -A customer service mindset can improve the company’s image and generate new customers. It also enhances the company’s internal culture by rewarding employees for their hard work and making them feel like they are a valued part of the organization.
Detailed explanation-4: -A customer is an individual or business that purchases another company’s goods or services. Customers are important because they drive revenues; without them, businesses cannot continue to exist.
Detailed explanation-5: -The customer service mindset isn’t just solving problems for customers. It’s about creating a delightful experience that develops long-term rapport and loyalty. Doing so fosters customer success as well as high retention rates.