GK
BUSINESS MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Why should you restate customer complaints?
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to apologize for any inconvience
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to show that you fully understand the problem
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to decide how it can be resolved
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to thank them
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Explanation:
Detailed explanation-1: -A customer complaint highlights a problem, whether that’s a problem with your product, employees or internal processes, and by hearing these problems directly from your customers, you can investigate and improve to prevent further complaints in the future.
Detailed explanation-2: -Managing and resolving customer complaints quickly can improve your business reputation and processes. At some stage your business is likely to receive a customer complaint. Dealing with it in a positive and constructive manner will help to keep your customers.
There is 1 question to complete.