GK
HUMAN RESOURCE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Fish bone analysis as a tool of quality circle was advanced by
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Joseph Juran
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Phillip Crosby
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Edward Deming
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Kouru Ishi Kawa
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Explanation:
Detailed explanation-1: -Kaoru Ishikawa is considered the Father of Japanese Quality. He invented the Fishbone diagram (aka 4M/5M or cause and effect diagram) and CWQC – Company Wide Quality Control. He also sponsored the concept of “next operation (process step) as the client” to avoid workplace politics.
Detailed explanation-2: -The Ishikawa diagram was invented by Kaoru Ishikawa, who pioneered quality management techniques in Japan in the 1960 s. The diagram is considered one of the seven basic tools of quality control [5]. It is also known as a fishbone diagram because of its shape.
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