GENERAL KNOWLEDGE

Detailed explanation-1: -Jockeying: When the customer enters one line and then switches to a different one in an effort to reduce the waiting time. Reneging: The customer enters the line but decides to leave before being served. Balking: The customer decides not to enter the waiting line.

Detailed explanation-2: -reneging (customers leave the queue if they have waited too long for service) jockeying (customers switch between queues if they think they will get served faster by so doing) a queue of finite capacity or (effectively) of infinite capacity.

Detailed explanation-3: -Reneging: This occurs when a waiting customer leaves the queue due to impatience. He joins the queue (thinking it will move quickly), but gets impatient after some time and then decides to leave.

Detailed explanation-4: -Balking, defined as deciding not to join the line at all, and reneging, defined as joining a line but leaving without being served, have been widely studied in the queueing literature. The longer customers wait, the more dissatisfied they are likely to be.

Detailed explanation-5: -Reneging-a customer joins the line, then leaves without being serviced. Jockeying-a customer joins the line, then moves to another queue. Colluding-several customers cooperate, with only one of them waiting in the line.