GK
PUBLIC ADMINISTRATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Authority
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Motivation
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Leadership
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Decision-Making
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Detailed explanation-1: -The psychological state of being obedient or disobedient is referred to as the Zone of Indifference or Denial. The individual who is indifferent to the authority’s merit complies with the authority while in the Zone of Indifference.
Detailed explanation-2: -If your customers are not singing your praises and shouting about your services; then it’s likely they’re stuck in the ‘Zone of Indifference’. This zone is somewhere in-between being a hugely satisfied customer and a hugely dissatisfied customer.
Detailed explanation-3: -The Zone of Indifference reflects a range of acceptability based on the expectations of an individual who joins a given organization (Barnard, 1938). Admittedly, Barnard explained that the zone can be expanded based on the degree to which the request offers inducements that exceed the sacrifices.