BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A customer comes into your store and you greet them. Now that you’ve make a connection, what is your next challenge?
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Ask how much money he/she plans to spend.
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Determine exactly what the customer needs.
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Ask if he/she has shopped in the store before.
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Find out how much time he/she has to shop.
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Explanation:
Detailed explanation-1: -When your customer asks you to make an exception to the company policy regarding warranties, you should probably: Check with your immediate supervisor or manager. When customers return merchandise, you should: Treat them with the same respect you would if you were making a purchase.
Detailed explanation-2: -Identify specific boundaries within which you will do business. Demographic. Potential customers are identified by criteria such as age, race, religion, gender, income level, family size, occupation, education level and marital status.
There is 1 question to complete.