BUISENESS MANAGEMENT
CUSTOMER SERVICE
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
A customer shows up and appears to be upset and on edge. As the sales associate, it would be best to:
|
|
Mirror their behavior
|
|
|
Refer the customer to your supervisor
|
|
|
Show empathy in your replies
|
|
|
Offer them a refund or discount to settle them down
|
Explanation:
Detailed explanation-1: -When your customer asks you to make an exception to the company policy regarding warranties, you should probably: Check with your immediate supervisor or manager. When customers return merchandise, you should: Treat them with the same respect you would if you were making a purchase.
Detailed explanation-2: -Negative language: “I can’t get you that product until next month. It is back-ordered and unavailable at this time.” Positive language: “That product will be available next month. I can place the order for you right now and make sure that it is sent to you as soon as it reaches our warehouse!"
There is 1 question to complete.