BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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An open question:
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requires only a one-word or short answer.
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requires more than a yes or no answer and encourages the customer to provide more information.
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Either A or B
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None of the above
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Explanation:
Detailed explanation-1: -Open-ended questions are questions that cannot be answered with a simple ‘yes’ or ‘no’, and instead require the respondent to elaborate on their points. Open-ended questions help you see things from a customer’s perspective as you get feedback in their own words instead of stock answers.
There is 1 question to complete.