BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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application of technologies in customer service
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Facebook, instagram, telegram, whatapps
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Call center, mobile technologies, social media, internet
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Skype, wifi, puihh
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iMovie, airdrop, bluetooth
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Explanation:
Detailed explanation-1: -These technologies include automatic call distributor, computer telephony integration, interactive voice response, speech recognition, predictive dialing, email response management, chat, co-browse, virtual assistants, social media adapters, proactive outbound notification, and mobile customer service applications.
Detailed explanation-2: -Thus, call center technology has advanced from simple automatic dialers to Interactive Voice Response (IVR), remote desktop technology, collaboration tools, customer relationship management (CRM) software, omnichannel technology, and beyond.
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