BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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How soon upon a customer’s arrival into your store should you, the sales associate, greet the customer?
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2 minutes
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90 seconds
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60 seconds
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30 seconds
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Explanation:
Detailed explanation-1: -The timing of your greeting will affect how your spiel would land.In retail, it’s best to wait about 15 to 30 seconds after someone has walked in before you greet them.
Detailed explanation-2: -A customer should be greeted within 30 seconds of entering your store. Stand up from your task and offer a smile and words of greeting. After offering assistance, you can return to the shelves.
Detailed explanation-3: -If your store is casual and laid-back, greet customers with a friendly “hello” or “howdy.” If your store is more formal, use a more formal greeting like “good morning” or “welcome.” Second, make sure your greeting is more than just a few words. Your greeting should be friendly and genuine.
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