BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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We do not offer installation services, but I will give you the number of a company that will come install the set for you
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We offer installation on some items, but washers and dryers are not included.
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Unfortunately, we do not install washers/dryers. I can show you exactly what you need to do to install yours.
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I am sorry for the misunderstanding, but we do not install these items.
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Detailed explanation-1: -The customer wants the new set installed at his home, but the store does not offer installation services. What would Misty’s best response be? We do not offer installation services, but I will give you the number of a company that will come install the set for you.
Detailed explanation-2: -A bill of lading is a legal document between a shipper and a transport company (carrier) that spells out the type, quantity, and destination of the goods being transported. An invoice tracks the sale of goods between a buyer and a seller.
Detailed explanation-3: -Stated simply, service is the manner in which a company and other employees treat its customers and each other as they deliver the company’s deliverables.
Detailed explanation-4: -True or False? A Final Customer is a person who purchases the product or service that your organization produces or provides. True.
Detailed explanation-5: -Which of the following examples best represents cross-selling? showing the customer a matching scarf and gloves when the customer purchases a winter coat.