BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The best time to demonstrate a customer service mindset is
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in the morning
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any time
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when dealing directly with cutomers
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when customers first walk in
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Explanation:
Detailed explanation-1: -A customer service mindset is all about putting the customer first. It is about demonstrating that you care about their satisfaction and meeting their needs. This means that, no matter the situation, you always aim to please the customer. But it can be challenging, especially when your customer is angry or upset.
Detailed explanation-2: –Acknowledge what the customer has said.-Demonstrate your willingness to help the customer.-Include a question or phrase that will encourage the customer to give you more information that will help you identify their needs.-Demonstrate that you have knowledge about the product they’re interested in.
There is 1 question to complete.