MANAGEMENT

BUISENESS MANAGEMENT

CUSTOMER SERVICE

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
The warranty is an excellent tool for you to use to:
A
Prove that your company has the best price
B
Explain your company’s return policy
C
Reassure the customer about a product’s quality
D
All of the above
Explanation: 

Detailed explanation-1: -A warranty is a guarantee issued by a seller to a buyer that a product will meet certain specifications. If the product does not meet those specifications, the buyer can ask the manufacturer or seller to correct the problem. Certain exceptions apply, and not every defect is covered.

Detailed explanation-2: -A warranty is a guarantee of the performance of a product or work.

Detailed explanation-3: -Creates endorsements: loyal customers will not only keep on doing business with the company but will also help strengthen the brand through online reviews and private endorsements. Companies that provide quality customer service will often get more new customers from recommendations than from advertising messages.

Detailed explanation-4: -The company’s return policy should always be clearly displayed in writing. . If the return policy is clearly displayed, it is not necessary to mention it to the customer at the time of the sale.

There is 1 question to complete.