BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A promise to stand behind the product.
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To show it isn’t the best quality so you need a warranty
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A promise to replace the product no matter what happens.
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To prove you will not need a warranty.
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Detailed explanation-1: -Warranties provide repair and/ or maintenance for a specific time for a car, home, or major appliance and is included in the product (usually provided by the manufacturer). What is the purpose of this warranty? A promise to stand behind the product.
Detailed explanation-2: -A warranty is a guarantee issued by a seller to a buyer that a product will meet certain specifications. If the product does not meet those specifications, the buyer can ask the manufacturer or seller to correct the problem. Certain exceptions apply, and not every defect is covered.
Detailed explanation-3: -A warranty is a product manufacturer or service provider’s documented guarantee of quality as promised to a customer. Warranties provide customers with legally-ensured service replacement or correction of issues insofar as the warranty stipulates in its conditions, for the duration of its term.
Detailed explanation-4: -There are two types of warranty; express warranties and implied warranties, including merchantable warranties and warranties of fitness. The seller clearly states express warranties and covers goods advertised to meet consumers’ expectations. They can be written or spoken warranties.