BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A written statement with the recruitment process included
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A document only about what customer service is
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A written statement of the organisations policy and plans for dealing with their customers
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A document about how other rival businesses
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Detailed explanation-1: -A customer service policy is a document that guides the way your employees and your organization approach customer service. Sometimes this is an internal code of conduct only, but many companies publish their policies publicly to let customers know what kind of high-quality service they can expect.
Detailed explanation-2: -A customer service policy is a set of guidelines and principles that a company follows in order to provide excellent customer service to its clients. It outlines the standards and expectations for how the company will interact with and support its customers.
Detailed explanation-3: -A customer service policy or guidelines enables businesses to bring down numerous interpretations of a problem. That being said, it then makes it easier for customer service agents to stick to a similar or standard kind of solution every time a similar kind of ticket is being registered.
Detailed explanation-4: -An example of a customer service policy would be how refunds are handled in the organization and what are the criteria for offering refunds. A customer service policy acts as a reference point for all customer service executives and allows them to handle situations in a similar fashion.