BUISENESS MANAGEMENT
CUSTOMER SERVICE
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
Explain the history of the product
|
|
|
Show the customer the user’s manual
|
|
|
Discuss the review of this product
|
|
|
Demonstrate the product
|
Detailed explanation-1: -Features are characteristics that your product or service does or has. For example, some ovens include features such as self-cleaning, smooth stovetops, warming bins, or convection capabilities. Benefits are the reasons customers buy the product or service.
Detailed explanation-2: -Great marketing copy doesn’t just sell a product, it builds a connection with the audience. The beauty of proper messaging is that by communicating either the benefits or features of your product or service, you can tell customers what they need to know in a clever, concise way.
Detailed explanation-3: -A company’s value proposition tells a customer the number one reason why a product or service is best suited for that particular customer.