BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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To meet needs and expectation
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To work as part of a team.
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To deliver standards.
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To increase sales
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Detailed explanation-1: -Customer service is about managing customer expectations to give them what they want, when they want it, in the best possible way to meet those expectations. If your business provides good customer service, you have a greater chance of keeping and increasing your customer base.
Detailed explanation-2: -Why are customer expectations important? Customer expectations are important because when a business fulfills them, it would boost sales, higher customer retention, brand loyalty, and repeated purchases.
Detailed explanation-3: -The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.