MANAGEMENT

Detailed explanation-1: -A good customer service mindset comes from putting yourself in the customer’s shoes, listening intently, empathizing with their needs, and doing what you can to make them happy. The end goal of a customer service mindset is to build a positive reputation for your company.

Detailed explanation-2: -A customer service manager is in charge of fostering a productive environment on a customer service team. Customer service managers oversee the performance of their employees to ensure their team is keeping pace with service demands.