BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Tell your in-store customer that you need to get the phone and she should look around for awhile
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Move your in-store customer over to by the phone and help both customers at the same time
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Excuse yourself courteously from your in-store customer saying that you’ll be right back and answer the phone
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Since your customer is in the store, wait on the customer and ignore the phone until you have time
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Detailed explanation-1: -The most important types of customer service Proactive engagement, however, is becoming a crucial type of customer service-it means anticipating your customers’ issues and addressing them before your customers do.
Detailed explanation-2: -Good customer service means consistently meeting customers’ expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.
Detailed explanation-3: -Spend more time listening and asking Instead, gently get to the root of the question. It might be that the customer is asking about a product or service you don’t even offer. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority.