BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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When customers come to you with complaints, you need to:
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Listen carefully
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Be patient
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Get information
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All of the above
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Explanation:
Detailed explanation-1: -Customers want to hear your excuses Disappointed customers may not need to return or replace a product, they want their mood fixed. Sometimes sincere apology is all they need. When your customers complain, acknowledge the problem quickly and apologize. That will save you money and efforts in resolving the issue.
There is 1 question to complete.