BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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apologize to the customer after dealing with an interruption.
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show empathy with facial expressions and body language.
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pay attention to every distraction.
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focus on the customer’s needs.
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Detailed explanation-1: -Empathy is the ability to sense and understand the emotions of others. It’s essentially putting yourself in the emotional shoes of the customer. Many will argue that empathy is the most important customer service skill out there.
Detailed explanation-2: -When speaking with a customer, where should your focus be? Entirely on the customer. How should you handle a customer’s questions? Make sure you understand the questions and give more than a one-word answer.
Detailed explanation-3: -Which of the following statements are not true of satisfied customers? Satisfied customers do not share their experience with other people.
Detailed explanation-4: -Spend more time listening and asking Instead, gently get to the root of the question. It might be that the customer is asking about a product or service you don’t even offer. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority.