BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following is NOT a good reason to learn about customer service?
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it benefits an employee’s career
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leads to less complaints from customers
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can make businesses more profitable
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increases employee turnover
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Explanation:
Detailed explanation-1: -The four main causes of turnover are lack of growth and progression, inefficient management, inadequate compensation, and poor workplace culture. These reasons for staff leaving are present at many organizations around the world.
Detailed explanation-2: -Disability, making a worker unfit for work is not an avoidable cause of labour turnover.
Detailed explanation-3: -However, employee turnover can damage customer loyalty and even prevent people from becoming repeat visitors. A customer who receives poor service due to negative workplace culture or overloaded employees resulted from turnover might never come back to your store after an initial purchase.
There is 1 question to complete.