BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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It should be accessible to anyone who wants to read it
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You should constantly refer to it and update it with new information
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You will spend more time maintaining your records than you do actually serving customers
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You keep it as long as the customer remains a customer of the store
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Detailed explanation-1: -Which of the following statements best describes why a client record system is called a “living” record? You should record basic information that allows you to stay in touch with customers and specific information that reminds you of their purchases and preferences.
Detailed explanation-2: -It provides a clear record of products or treatments that a client has had to help you track progress and replicate the same service in the future. It also helps you to stay sure of what works best for your clients, so that you can provide the best customer care and service for them.
Detailed explanation-3: -A customer support system is a software program that assists businesses to properly monitor and resolve customer complaints with speed and efficiency. It records customer issues or questions and makes sure they are directed to the right person and resolved fast and correctly. It is also known as a service or help desk.