BUISENESS MANAGEMENT
CUSTOMER SERVICE
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Deciding the type of products you think the customer should buy
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Telling the customer everything you know about your products
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Asking the customer thoughtful questions
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Studying all literature on the products you sell so you can answer questions
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Detailed explanation-1: -You can best determine the customer’s needs by gathering information through careful observation and by: Asking the customer thoughtful questions. What is an example of an open ended question? What features are important to you?
Detailed explanation-2: -Show respectfully that you understand why they are upset, and try to put yourself in their position to see how you might feel in a similar situation. This might help place you in a more understanding frame of mind to craft a solution. Verbalize your sympathy and apologize clearly and unequivocally.
Detailed explanation-3: -"Customer service means listening to customers and helping them resolve their issues quickly.
Detailed explanation-4: -How would you handle a situation where a customer wants a brand that you don’t carry? Get permission from him to show the items you do have that meets his needs.