MANAGEMENT

Detailed explanation-1: -guest services in Hospitality Guest services at a hotel are the services, amenities and help that the hotel provides for its guests. Guest services include free morning orange juice and newspaper delivery. Tickets for local shows are available to guests at the guest services desk in the lobby.

Detailed explanation-2: -The hospitality industry is a broad category of fields within the service industry that includes lodging, food and drink service, event planning, theme parks, travel and tourism. It includes hotels, tourism agencies, restaurants and bars.

Detailed explanation-3: -Guest/customer service The definition of guest service is “The assistance and advice provided by a hotel to those people who make reservations, stay and buy products and services at the hotel.” Guest service is how a hotel responds when things go wrong, or a guest expresses a need. Guest service is reactive.

Detailed explanation-4: -What’s the difference between a “customer” and a “guest”? By definition, a customer is someone who simply buys goods or services from a store or business. A guest, on the other hand, is someone who is invited to take part in something important.