MANAGEMENT

Detailed explanation-1: -Customer satisfaction (CSAT) is a measure of how well a company’s products, services, and overall customer experience meet customer expectations. It reflects your business’ health by showing how well your products or services resonate with buyers.

Detailed explanation-2: -Marketing is responsible for communicating with customers about products, explaining who is offering them and why they are desirable. Marketing is also responsible for listening to customers and communicating back to the provider about how well they are satisfying customer needs and opportunities for improvement.

Detailed explanation-3: -A customer value proposition is a business or marketing statement that describes why a customer should buy a product or use a service.

Detailed explanation-4: -Customer Satisfaction Expectations are often the result of communication, especially promotion. Utilizing marketing research to identify specific expectations and then crafting marketing strategy to meet or exceed those expectations is a major contributor to success for an organization.

Detailed explanation-5: -Market orientation is a business approach wherein the processes of product development and creation are focused on satisfying the needs of consumers.