BUISENESS MANAGEMENT
MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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How do you handle a difficult customer who comes into the store for help?
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Pass off the customer onto other TSI student
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Hear customer out, calm customer and resolve situation
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Be disrespectful back to the customer
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Avoid interacting with the customer
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Explanation:
Detailed explanation-1: -Always stay calm and never insult them. Keep in mind that their anger is not personal. Listening to your customers actively, and apologize if it’s appropriate. In case nothing else helps and customers don’t want to cooperate, put them on hold or tell them that you’ll get back to them once they’re calm.
There is 1 question to complete.