BUISENESS MANAGEMENT
MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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SATISFACTION AND LOYALTY ANALYSIS IS ____
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Keeping how effective your marketing campaigns really are.
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Measuring customer satisfaction to increase customer retention.
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Surveys that ask customers to choose between different products with unique features and price points.
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Tests of advertising campaigns can save you valuable time and resources.
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Explanation:
Detailed explanation-1: -CS Analysis is used for measuring customer satisfaction levels, taking counter actions for the low satisfaction points and improving high satisfaction points.
Detailed explanation-2: -Net Promoter Score (NPS) It’s a way of measuring customer satisfaction and loyalty as well as overall satisfaction – rather than how a customer feels about your offering solely in the moment.
Detailed explanation-3: -The Relationship Between Customer Satisfaction and Retention Think of customer satisfaction as a predictor of customer retention and loyalty. The better customers feel about an interaction with a brand, the more likely they are to repeat the process.
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