MANAGEMENT

Detailed explanation-1: -There are several ways that companies go about customer relationship marketing, including providing excellent customer service at all times, getting to know individual customers to anticipate their needs, and offering loyalty program perks and rewards for repeat customers.

Detailed explanation-2: -The term “customer participation” refers to the active involvement of customers during service encounters, which consequently will affect the specificity, production, delivery and outcomes of the provided service.

Detailed explanation-3: -3 keys to building customer relations, according to the experts. Some of the simplest wisdom about customer relations is the best: Be kind. Treat everyone as a human being. Know your stuff.

Detailed explanation-4: -Definition: Demographic segmentation groups customers and potential customers together by focusing on certain traits such as age, gender, income, occupation & family status.