BUISENESS MANAGEMENT
MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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smile and shake their hand
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tell the customer how you feel today
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have open body language
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multitask and ask them to repeat
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Detailed explanation-1: -Hands should be shook regardless of gender. While shaking hands, one has to look the other person in the eye, smile and this should be followed with a greeting. Both men and women should stand for handshaking and all introductions.
Detailed explanation-2: -The importance of a smile as part of a customer service ethic is not a new idea. There is a Chinese proverb that says: “A man without a smile should not open a shop.” A smile shows empathy and recognition and is one very simple way to make a customer feel welcome and valued.
Detailed explanation-3: -Acknowledge Presence Simple acknowledgements such as “Welcome” or “Hello” indicate that you noticed them, but also verbally escort them into your business. This small step helps start the relationship on a positive note.