BUISENESS MANAGEMENT
MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following is the BEST way to respond to negative online comments?
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Ignore the comments and make no response
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Provide extensive information to counter the comment
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Respond in a brief non-personal manner
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Contact the person making the comment directly
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Explanation:
Detailed explanation-1: -I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. ”
Detailed explanation-2: -Write a short, non-confrontational reply that shows that you’ve read and understood the issue(s) raised, even if they’re unfounded. Be specific and acknowledge the customer’s concerns; show sympathy that they had a bad experience. Sincerely apologize for the upset caused offer to make things right.
There is 1 question to complete.