MANAGEMENT

Detailed explanation-1: -The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).

Detailed explanation-2: -Whether or not you can get a refund for a non-faulty item you bought in-store depends on the retailer’s returns policy. Make sure you check this on their website and return the item within the specified time period. Bear in mind that they may have a different policy for sale items than they do full-price items.

Detailed explanation-3: -In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item (identical or different), or a store credit.