BUISENESS MANAGEMENT
MERCHANDISING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Characteristics necessary for positive customer relations
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Free services offered by many companies as a way to encourage sales.
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Incentives to build employee relations.
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Verbal communication skills.
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Detailed explanation-1: -What are the four main questions to ask about a speaker’s evidence? “Is it accurate?” “Is it sufficient to support the speaker’s point?” “Is it taken from objective sources?"
Detailed explanation-2: -The responding stage of listening occurs when a listener provides verbal or nonverbal feedback about the speaker or message.
Detailed explanation-3: -The study found 62% of Millennials and 60% of Gen-Z customers will pay more for great customer service versus just 46% of Baby Boomers. So when you look at your pricing strategies, you must keep your customers’ ages in mind.
Detailed explanation-4: -A research study found that many of us actually spend up to 80-percent of our day engaged in some form of communication. Of this time, we spend approximately 9-percent of the day writing, 16-percent reading, 30-percent speaking, and a whopping 45-percent listening.