MANAGEMENT

Detailed explanation-1: -Communication Techniques But only in customer service are you shoulder to shoulder with your customers. In such an intimate exchange, your words matter, as well as the intention behind them. A positive, empathetic attitude toward customers and people in general is the basis of successful customer communication.

Detailed explanation-2: -Success as a customer service worker depends on the ability to connect with customers on a personal level. The largest majority of customers who leave a company for good say the primary reason was . It can cost five times as much to attract a new customer as it costs to keep an old one.

Detailed explanation-3: -KEY Takeaways. Internal customers are those within an organization. External customers are people or organizations outside of the organization. Customer segmentation helps businesses to understand the target market better and offer customized products and services.

Detailed explanation-4: -It is very difficult to surprise or delight customers by consistently delivering reliable service. To develop a true customer franchise-immutable customer loyalty-companies must not only consistently exceed the adequate service level but also reach the desired service level.