MANAGEMENT

Detailed explanation-1: -5.01 When a person provides the speaker with feedback indicating the message has been received and is understood, he/she is demonstrating: active listening skills.

Detailed explanation-2: -The responding stage of listening occurs when a listener provides verbal or nonverbal feedback about the speaker or message.

Detailed explanation-3: -Rationale: Effective communication consists of both speaking and listening. Active listening is a way of listening and responding to another person that improves mutual understanding. It is an important first step to defuse the situation and seek solutions to problems.

Detailed explanation-4: -Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker, by way of restating or paraphrasing what they have heard in their own words.