MANAGEMENT

BUISENESS MANAGEMENT

RISK MANAGEMENT

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
True or False:Customer complaints on social media fall under reputational risks.
A
True
B
False
C
Either A or B
D
None of the above
Explanation: 

Detailed explanation-1: -Reputational risk is anything that has the potential to damage the public’s perception of your organization. Examples range from a senior executive indicted for insider trading, to a cashier caught on camera refusing service to a customer, to a breach of your customers’ personal data.

Detailed explanation-2: -Reputational risk is the damage that can occur to a business when it fails to meet the expectations of its stakeholders and is thus negatively perceived. It can affect any business, regardless of size or industry.

Detailed explanation-3: -Social media doesn’t necessarily create new or more frequent risks – but it does draw significantly more attention to events that occur and amplify resulting reputational damage.

There is 1 question to complete.