MANAGEMENT

Detailed explanation-1: -Service response time is the period between when a customer makes a request and a response is given. In a small business, response time plays a significant role in retaining customers.

Detailed explanation-2: -Timely service to customers, means that a company provides them with many and easily accessible routes of communication and then responds in a swift and efficient manner through the channel that the customer seems to prefer.

Detailed explanation-3: -Customer loyalty Loyal customers have many benefits for businesses. 91% of customers say a positive customer service experience makes them more likely to make a further purchase (source: Salesforce Research). Also, investing in new customers is five times more expensive than retaining existing ones (source: Invesp).

Detailed explanation-4: -Timely responses also reduce the support team’s workload where agents can spend more time delivering speedy and quality customer service. A well-thought-out, updated FAQ page can help customers to get the information quickly. Quick responses make customers feel important and impact their brand experiences.