ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Hospitality Industry
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Data Analytics
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Total Quality Management
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Hospitality
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Detailed explanation-1: -Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster customer loyalty by delivering service levels that keep customers coming back again.
Detailed explanation-2: -Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational objectives.
Detailed explanation-3: -In the industry of hospitality, total quality management (TOM) is a sharing process that authorizes employees in different levels to work in groups in order to start guest service prospects and determine the most suitable approach to meet or exceed these prospects.