ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Means meeting the needs of guests with kindness and goodwill.
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Hospitality management
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Quality management
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Customer satisfaction
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Hospitality
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Explanation:
Detailed explanation-1: -Hospitality is the relationship between a guest and a host, wherein the host receives the guest with some amount of goodwill, including the reception and entertainment of guests, visitors, or strangers.
Detailed explanation-2: -Build brand credibility. Boost sales. Improve customer and employee satisfaction. Gain customer and employee loyalty.
Detailed explanation-3: -According to the Journal of Hotel and Business Management, “Hospitable behavior is characterized by a positive orientation towards guests, enthusiasm, positive energy, and the willingness to recognize and meet a guest’s implicit needs.” We can certainly take that advice and apply it to our own home.
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