ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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This dimension of quality refers to the total useful life of the product
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Reliability
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Durability
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Performance
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Conformance
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Explanation:
Detailed explanation-1: -Durability is the measurement of product life. This defines the amount of use the customer could get from the product before it deteriorates.
Detailed explanation-2: -The eight product quality dimensions are: performance, features, reliability, conformance, durability, serviceability, aesthetics and perceived quality.
Detailed explanation-3: -The five service quality dimensions are tangibility, reliability, responsiveness, assurance, and empathy.
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