ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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One of the dimensions of quality that emphasizes customer trust in a product because of its reliability or low probability of damage is____
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Performance
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Feature
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Reliability
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Conformance
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Explanation:
Detailed explanation-1: -Reliability is the likelihood that a product will not fail within a specific time period. This is a key element for users who need the product to work without fail. This dimension reflects the probability of a product malfunctioning or failing within a specified time period.
Detailed explanation-2: -Garvin proposes eight critical dimensions or categories of quality that can serve as a framework for strategic analysis: Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.
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