ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Quality is best described as:
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Providing products that are of the highest standard possible
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Providing products that are of a satisfactory standard
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Providing products that consistently meet customer expectations
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Providing products that are of a l low price
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Explanation:
Detailed explanation-1: -Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. Different customers will have different expectations, so a working definition of quality is customer-dependent.
Detailed explanation-2: -Deming: “Quality is defined from the customer’s point of view as anything that enhances their satisfaction". Juran: “Fitness for use. Those product features which meet the needs of customers and thereby provide product satisfaction.
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