ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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“Quality is defined by the customer” is
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A user-based definition of quality
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A manufacturing-based definition of quality
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A product-based definition of quality
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An unrealistic definition of quality
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Explanation:
Detailed explanation-1: -The customers definition of Quality is the only one that counts. The totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. QUALITY IS NOT ACHIEVED BY DOING DIFFERENT THINGS. IT IS ACHIEVED BY DOING THINGS DIFFERENTLY.
Detailed explanation-2: -Quality means “Performance upon expectations” and “fit for functions.” A product is said to be of good quality if it satisfies the customer requirements in terms of performance, grade, durability, appearance and intended use/purpose, etc.
There is 1 question to complete.