ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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All firms should introduce this quality method
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All quality errors are passed onto managers for resolution
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All products are checked at the end of the manufacturing process
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All workers should aim to satisfy their internal or external customers
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Detailed explanation-1: -All organizational activities are directed towards producing goods and services that will satisfy the present and future customer requirements. Being aware of customer requirements and always satisfying them is the integral part of TQM.
Detailed explanation-2: -Explanation: Total employee involvement is one of the principles of TQM. Employee involvement can be fully utilized to its full potential when there is no workplace fear, empowerment is done, and when a proper working environment is established.
Detailed explanation-3: -Employee ownership. TQM requires the involvement of every team member to ensure that complete quality control is offered at every level. TQM doesn’t focus on a single department because the goal is to provide customers with a great experience from every level of the organization.