ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The steps in implementing TQM include ____
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Understand the expectations of customers
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Designing products to meet or exceed customer expectations
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Design processes to do it right every time
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All are correct
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Explanation:
Detailed explanation-1: -Joseph Jablosnski, the author of Implementing TQM, offers a five-step guideline for implementing total quality management: preparation, planning, assessment, implementation, and diversification.
Detailed explanation-2: -The 8 pillars of TQM are focus on the customer, employee involvement, focus on process, integrated structure, strategic approach, clear communication, iterative improvement, and fact-based decision making. To implement TQM, first, you must audit your management techniques and define critical success factors.
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