ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
Employee
|
|
|
Supplier
|
|
|
Customer
|
|
|
All of the above
|
Detailed explanation-1: -TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
Detailed explanation-2: -TQM focuses on continual internal and process improvements over the long term, thereby enhancing the quality of produced products or services. TQM requires organizations to focus on continuous improvement, or Kaizen.
Detailed explanation-3: -The focus is to improve the quality of an organization’s outputs, including goods and services. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.