ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Total Quality Management involves
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Management
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management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
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management and customers, in order to meet or exceed customer expectations.
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None of the above
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Explanation:
Detailed explanation-1: -Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster customer loyalty by delivering service levels that keep customers coming back again.
Detailed explanation-2: -(i) Quality can and must be managed. (ii) Everyone has a customer and is a supplier. (iii) Processes, not people are the problem. (iv) Every employee is responsible for quality.
There is 1 question to complete.