ENTREPRENEURIAL OPERATIONS
QUALITY CONTROL
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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One that meets customers expectations and is fit for purpose.
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One that is both premium and expensive.
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One that needs replacing on a regular basis.
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One costs more to produce so it is more expensive than its competitor’s.
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Detailed explanation-1: -Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. Different customers will have different expectations, so a working definition of quality is customer-dependent.
Detailed explanation-2: -Customer satisfaction (CSAT) is a measure of how well a company’s products, services, and overall customer experience meet customer expectations.
Detailed explanation-3: -Product quality refers to how well a product satisfies customer needs, serves its purpose and meets industry standards. When evaluating product quality, businesses consider several key factors, including whether a product solves a problem, works efficiently or suits customers’ purposes.
Detailed explanation-4: -Quality means “Performance upon expectations” and “fit for functions.” A product is said to be of good quality if it satisfies the customer requirements in terms of performance, grade, durability, appearance and intended use/purpose, etc.