ENTREPRENEURSHIP

Detailed explanation-1: -Total Quality Management (TQM) is customer oriented management philosophy and strategy. It is centered on quality so as to result in customer delight.

Detailed explanation-2: -According to the TQM philosophy, the more you improve processes in every department, the easier it will be to deliver higher-quality products and services to customers. With TQM, everyone in the company should be focused on quality improvement with the shared goal of boosting customer loyalty and satisfaction.

Detailed explanation-3: -Total quality management is the strategic framework that encourages everyone in an organization to focus on quality improvement. The theory holds that by being operationally excellent, customer satisfaction will increase.

Detailed explanation-4: -Total Quality Management is a customer-focused approach. Its goal is to modify the product and service development process so that they’re more valuable to the customer. To have a customer-focused TQM process, start by determining your customers’ needs, desires, and roadblocks to success.